Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Important Update (23/03/2020)
- New
24/03/2020
With effect from Wednesday 25th March we are operating a closed door policy. Please DO NOT come into the surgery for any enquiries, instead please call reception. If you have been allocated an appointment by one of our clinical staff you will need Read more
Prescription Updates
- New
23/03/2020
IMPORTANT: Prescriptions are taking longer to get ready at the pharmacies due to a higher volume than usual. For now, please assume it will take 3 working days for any prescriptions to be ready, starting from when the request is received at the surge Read more
Coronavirus Isolation Note
- New
20/03/2020
If you need a note for your employer as you have to stay at home due to the coronavirus and are not able to work. Please use the following link for guidance to retrieve this information. Read more
Important Message RE: Rescue Packs
- New
20/03/2020
An INCORRECT post is currently circulating on Facebook that says all COPD and Asthma patients can get a 'Rescue Pack' from their GP surgery containing a short supply of Steroids and Antibiotics. THIS INFORMATION IS NOT CORRECT and is causing a high Read more
NHS App
- New
17/03/2020
Did you know you can book appointments at Churchdown Surgery and order prescriptions too, using the new NHS App? The NHS App is owned and run by the NHS and can be used on a smartphone or tablet. To download the App and for more information, see www. Read more
Coronavirus Practice Update
- New
13/03/2020
In line with the latest government and public health guidance, we are continuing to screen all requests for appointments. If you have a new persistent cough or fever, please follow current link for advice - https://www.gov.uk/government/publicatio Read more
Latest COVID Advice
- New
13/03/2020
This guidance is for people with confirmed or possible coronavirus (COVID-19) infection who are required to stay at home. The main messages are: If you have symptoms of coronavirus infection (COVID-19), however mild, stay at home and do not l Read more
Flu
12/09/2019
Churchdown Community Gardening Project
22/07/2019
Pilate Classes
22/07/2019
Churchdown Connections Project: What Matters to You?
22/07/2019
Hay Fever
07/05/2019
New Patients
12/01/2019

We are currently OPEN.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

News

Submit self-monitoring health reviews
(if requested by the doctor or nurse):