Total Triage

📢 From mid-Oct we’re launching AccuRx Total Triage – a new way to contact us online for clinician requests, admin & routine care. ✅ No more 8am scramble! Every request is reviewed by our team so you get the right care, at the right time, from the right professional. ℹ️ This does mean we are unable to pre-book any appointments past mid October to allow us to implement the new system. Please be patient with our staff while we navigate this.

 ✨ You Said, We Listened ✨

You wanted:

❗Better access to appointments

❗Online functionality to contact the practice for routine requests

We listened:

✅From mid-October, we are launching AccuRx Total Triage to improve the way you access care at our practice.

💻 This means you’ll once again be able to contact us online between 8am and 6:30pm – for medical issues, admin requests, or routine appointments – without having to wait on the phone.

💡 If you can’t use the online form, don’t worry – our trained reception team can complete it for you over the phone or in person. Every contact will collate the same quality of information for our triage team.

👉 What does “Total Triage” mean?

It’s a new system where every clinical request is reviewed by a clinician before an appointment is booked. This means you don’t have to wait in a “first come, first served” queue – no more 8am scramble! Instead, your needs are matched to the right care, at the right time, with the right professional – whether that’s a GP, nurse, pharmacist, or another member of our healthcare team.

🌟 How this benefits you:

💻 Simple online requests – send us medical or admin queries when it suits you ⏰ Quicker access – more same-day appointments for those who need them urgently

👩‍⚕️ Right care, first time – a clinician reviews your request and directs you appropriately

📱 Less waiting – avoid long phone queues by submitting online

🤝 Fairer for everyone – care is based on your clinical need, not who calls first

⏳ During the transition:

To make this change, we are updating all our appointment templates. This means we won’t be able to book routine appointments beyond mid-October for now.

👉 Don’t worry – routine care will still be available. From mid-October, it will be managed through Total Triage so your request is handled in the safest and fairest way.