Cancelling an appointment
To cancel your appointment:
- use the online Cancel an Appointment form
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: Patient Access
- phone us on 01452 899 762 during opening times
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on 01452 899 762
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
Consultations are by appointment only. To request a routine appointment in advance during opening times:
- using your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
- phone us on 01452 899 762 between 8am and 6:30pm Monday to Thursday, and 8am to 6pm on Fridays. Surgery telephone lines are closed to routine calls between 1pm and 2pm
When you get in touch, we’ll ask what you need help with.
Patients will be asked a couple of questions by our receptionists to ensure that you are directed to the appropriate health professional, in order to receive the highest quality of care. All of our receptionists are fully trained and will respect your confidentiality. The practice regularly reviews the appointment system during its new ways of working and GP improvement programme.
If all the appointments have been booked and a patient feels they need to be seen that day, the nurse or doctor will ring them back to assess the urgency of their request and book the appointment as necessary. We must ask patients to use the system sensibly; please do not ask for appointments for simple viral infections unless symptoms are severe or persistent. Each GP appointment is 15 minutes however nurses appointments vary.
Practice nurse appointments
Appointments are available every weekday from 8am to 5:30pm (Fridays 4:40pm).
These are bookable in advance using a different system to that of the doctors.
Enhanced access appointments
- Monday to Thursday evenings, 6:30pm to 7pm
- Wednesday and Friday mornings, 7:30am to 8am
These additional appointments will be available 7am to 8am and 6:30pm till 8pm every weekday and on Saturdays between 9am to 5pm these appointments are offered across the network practices.
Telephone advice
The doctors and nurses can give advice on the telephone if you do not think an appointment is necessary.
You will be asked for your telephone number for the doctor/nurse to ring you back when convenient. Please inform us of any changes to your telephone number, this can save a lot of time.
Improved access service
For more information about our improved access service please visit our improved access service page.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
For home visits during surgery hours, please ring the surgery to request this as early as possible on the day before 10:30am.
When required, Doctors will visit patients in their own homes. In order to meet the needs of all our patients, it is important that doctors are not called unnecessarily to visit patients at home. Home visits should be reserved for patients who are housebound or are physically too unwell to attend the surgery.
The majority of patients, including children with acute illness, can be brought safely to surgery where they can be examined without significant delay. This also applies to the out of hours GPs’ on call service where patients should attend the treatment centre whenever possible. Lack of transport should not be used as the reason for a visit request.
Elective Care Hub – Enquiring into hospital referrals
Please call 0300 422 6360 to speak with the Elective Care Hub if you require an update about a referral to Gloucestershire Hospitals Trust. The Elective Care Hub can help with queries relating to referrals, wait times, appointments and operation dates. The team take calls Monday-Friday 8am to 4pm with extended hours until 6pm on Monday’s, Wednesdays and Saturday mornings 8am to 1pm.