The safest and easiest way to request your medication is by signing up to Patient Access and ordering online. Alternatively you can request your prescription in writing at the surgery. Your prescription will be ready for collection two working days after you have requested it.
Minor Ailment Scheme
The minor ailment scheme is designed to enable people with minor health conditions to access medicines and advice they would otherwise visit their doctor for.
It allows patients to see a qualified health professional at a convenient and accessible location within their community, and means patients do not need to wait for a GP appointment or queue up for a valuable A&E slot, with a non-urgent condition.
There are a number of important points to remember:
- The minor ailment scheme is not a national scheme. It is not possible to say exactly which medical conditions are covered because this will vary depending on the location and the particular service.
- The scheme is designed to offer medication to meet an acute need. It is not an opportunity for parents to stock up on free children’s medications. If a pharmacist thinks someone is trying to abuse the system, they can refuse any request for treatment at their discretion.
- The pharmacist has no obligation to provide branded medication such as Calpol. If there is a cheaper generic version available that is known to be equally as effective, it is likely that will be provided instead.
Out of Medication when the Surgery is closed
We require two working days to process prescription requests. If you have run out of medication, and the surgery is closed you may request an “Emergency Supply” to be provided via your local pharmacy, who will be able to provide up to 28 days of your regular medication. This is only possible if the medication is on your official repeat prescription.
Over the counter Medicines
Since May 2018, the NHS released a list of medicines that are available to buy over the counter from pharmacies and supermarkets which can no longer be routinely prescribed by GP surgeries.
View list of items and conditions for which you will not normally be able to have a prescription.
Discharge from hospital
If you have recently been discharged from hospital and have had your medications changed or have been started on new medications, you should have been supplied with enough to last you for a few weeks when you first get home. This will allow enough time for the hospital to send the information about the changes to your GP. Once this has been received at the Surgery, your repeat medication list will be updated and you will be able to request ongoing supplies of your new medication. Please allow at least one week before attempting to order any more of your new medications to ensure that the information has been received and your records updated.
Changes to medication advised at outpatient appointments
If a Specialist has recommended a change in medication or that you start a new medication, a letter will be written to the GP with information about the changes. The letter may take a while to be received at the Surgery. If the change or start in new medication is urgent, the Specialist should provide you with a prescription for the initial supply. If it is not urgent, please allow up to two weeks before contacting the surgery to request a prescription. Once the information has been received, your medication list will be updated and you will be able to request ongoing supplies of the new medication.
View the cost of prescriptions on the NHS website.
You can also find out if you are entitled to free prescriptions.