How to make an appointment to see the Doctor or Nurse Practitioner
Consultations are by appointment only. You can make an appointment by calling at the surgery or telephoning our automated telephone service on 01452 899762 between 8.00am - 6.00pm Monday to Friday. Surgery telephone lines are closed to routine calls between 1.00 - 2.00pm.
Patients will be asked a couple of questions by our receptionists to ensure that you are directed to the appropriate health professional, in order to receive the highest quality of care. All of our receptionists are fully trained and will respect your confidentiality.
The practice offers 50% of its appointments bookable in advance with the remainder bookable on the day. If you are unable to make an appointment, please contact reception as soon as possible as this appointment can be offered to someone else.
If all the appointments have been booked and a patient feels they need to be seen that day, the nurse or doctor will ring them back to assess the urgency of their request and book the appointment as necessary. We must ask patients to use the system sensibly; please do not ask for appointments for simple viral infections unless symptoms are severe or persistent. Each GP appointment is 15 minutes however nurses appointments vary. Please do not ring for routine appointments in the mornings when the surgery is very busy after the weekend and please avoid contacting the surgery for routine enquiries in the mornings, as this is our busiest period for reception. This will enable patients who require a same-day appointment or urgent visit to access the surgery quicker.
Extended Opening Hours
The practice offers pre-bookable appointments for those patients who are unable to attend the surgery during routine opening hours.
These appointments can be booked both within 48 hours and in advance of 48 hours up to one week ahead for the following hours:
Monday - Thursday Evenings
6.30pm - 7.00pm
Wednesday and Friday Mornings
7.30am - 8.00am
These appointments are for patients who commute or are unable to leave work during the course of the day. This is not a walk in/emergency clinic for any appointments, if an emergency arises please contact the Out of Hours Service or Emergency Services as appropriate.
Practice Nurse Appointments
Appointments are available every weekday from 8.00am - 6.00pm (Fridays 4.30pm).
These are bookable in advance using a different system to that of the doctors.
Any patient undergoing an intimate examination, should have a member of the nursing team present as their chaperone, unless they request otherwise.
On rare occasions it may not be possible to arrange this and in that case another appointment will be offered when a suitable chaperone will be available.
The doctors and nurses can give advice on the telephone if you do not think an appointment is necessary.
You will be asked for your telephone number for the doctor/nurse to ring you back when convenient. Please inform us of any changes to your telephone number - this can save a lot of time.
Churchdown Surgery is participating in a Gloucester scheme called ‘Choice Plus’, which provides additional GP appointments for patients with acute on the day problems at various locations in the county.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Click here to view our Appointment leaflet